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FAQs

  • How does Fine Silver differ to Sterling Silver?
    Fine silver is 99.99% pure silver, whereas sterling silver is made of 92.75% silver and 7.5% copper and other alloys. The addition of these other metals in sterling silver makes the resulting silver harder and more durable, but also make it more prone to tarnishing. Fine silver therefore retains its shiny silver finish better than sterling and is purer so it holds a higher value. It is however a little softer, so it is slightly more susceptible to light surface wear and damage, but don't worry, it would take a lot of force to damage your jewellery! You won't need to take much more care of it than you would sterling silver.
  • Does the fact that my jewellery is made from recycled silver affect the appearance of it?
    Not at all! Recycled silver has exactly the same look and feel as virgin silver.
  • What is silver clay?
    Silver Clay is an amazing material made of microscopic, recycled silver particles combined with water and an organic binder. The clay can be moulded and shaped in a variety of ways. Once dry the piece is kiln fired at a high temperature for a couple of hours where the organic binder burns away, and all the tiny silver particles fuse together to form 99.99% pure solid silver. This is termed ‘fine silver’. There are quite a few more steps involved in the making and finishing of each piece, please click here for a more detailed description of the journey from silver clay to a wearable piece of solid silver jewellery.
  • How is my jewellery Eco-friendly?
    The silver used to make your jewellery is 100% recycled, please click here for more detailed information on this silver, and for further information on the steps that I take to ensure that every part of 'Wild Silver Jewellery' is sustainable and environmentally friendly.
  • What do the different types of chain look like?
    Please see the image below to see the different types of chain available, all chains are sterling silver. The fine curb chain is pictured on the left, the mini belcher in the centre and the snake chain on the right .
  • How can I clean and protect my jewellery?
    Please click here for detailed information on how to store and care for your jewellery to protect it and ensure minimal tarnishing. If the silver does become a little dull over time, please click here for instructions on the best way to clean it and restore it.
  • Why isn't my jewellery hallmarked?
    Only pieces of silver that weigh 7.78g or above need to be hallmarked by an assay office, and all of my pieces weigh under 7.78g (which is actually very heavy for a piece of jewellery)
  • The item I would like is out of stock, when will it be available?
    Please contact me here, giving details of the item you are interested in and I will be happy to let you know when I plan on making more!
  • Can I amend my order?
    You certainly can, just as long as I haven't shipped it! So please be sure to let me know of any amendments as soon as possible, the quickest way to contact me is by phone on 07920178214. Please note this excludes custom orders.
  • Can I cancel my order?
    You can cancel an order just as long as I haven't shipped it! If you are too late and I have already dispatched your order please click here for details on how to return your jewellery.
  • Do you have a store that I can visit?
    I don't but if you are in the Croyde area, please do get in touch and if I will be very happy to meet for you to have a look at my collection to help you choose your favourites.
  • My order has not arrived when expected
    I use the most reliable and economical postal services to ensure that your jewellery arrives with you quickly and safely, but please note that very occasionally, and for reasons beyond my control, your parcel can be delayed. If you think this is the case, I apologise and ask that you keep me posted, but please bear with me and give up to 10 working days from dispatch for UK parcels, and 20 working days for International parcels, as I will have trouble raising the issue with the Royal Mail before then. Please note that if your address is given incorrectly at checkout then the buyer will be responsible for the order delivery charges.
  • Can I collect my order?
    Yes of course! You are very welcome to collect your jewellery from either my home in Croyde, or my workplace at Putsborough Beach, both in North Devon. Please just contact me here to arrange.
  • How much is delivery?
    Delivery within the UK is free for orders over £60, or £2.95 for orders up to £60. Delivery to the rest of the world is £9.95. All orders are trackable, for more detailed information please click here.
  • Can I send the jewellery directly to a gift recipient?
    You certainly can, please let me know if you'd like to do this and I will make sure the outside of the parcel is unmarked. I am very happy to include a handwritten gift note, please just let me know what you would like me to write in the notes at checkout. A small leaflet will also be included giving the details of the story behind Wild Silver Jewellery, the steps I go to ensure sustainability of my brand and your gift, and information on how to care for and clean their jewellery.
  • How long will it take for my jewellery to arrive?
    Your order will be dispatched within 24 hours, further information on estimated delivery times can be found here.
  • Will the outside of my parcel state that it contains jewellery?
    Parcels sent within the UK will not state that jewellery is enclosed. Unfortunately, due to customs regulations for orders sent outside of the UK I have to state what is inside, so be sure to intercept the parcel if it is to be given as a gift! Please note that I will write 'Jewellery' on the customs form instead of the full details of your purchase.
  • How will my jewellery be packaged?
    Your Jewellery will be displayed in a matt brown cardboard Wild Silver jewellery box. This box will be wrapped in tissue paper along with a thank you note, and an information leaflet detailing: the story behind Wild Silver Jewellery; the steps I go to ensure sustainability of my brand; and information on how to care for and clean your jewellery. This will all be encased in a recycled cardboard 'Large Letter' sized postal box and sealed with environmentally friendly tape and stickers. All paper products are both recycled and recyclable, please click here for more information on the steps I take to ensure that every part of creating your jewellery and sending it to you is environmentally friendly. Please let me know in the order comments if you would not like to receive the information leaflet and thank you card.
  • Can I return my item?
    You are very welcome to return your jewellery to me within 28 days of receipt for either an exchange, a credit note, or a refund. Your jewellery must be unworn, in the same condition it was received and returned in the original packaging. Unless the jewellery is found to be faulty the buyer needs to pay the cost of returning the jewellery to me. I recommend using a 'signed for' or trackable service as I cannot be held responsible for returns that do not reach me. To arrange a return please contact me here.
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